A tenancy database is a privately operated database containing certain information about people's rental history. Landlords and property managers may use these databases when assessing rental applications.
You may also hear a search of these databases referred to as an NTD check or tenancy history check.
Importantly, a tenancy database is not simply a list of tenants who have had a dispute, missed a payment or had money deducted from their bond. There are legal rules governing when someone can be listed, what information can be recorded and how long information can remain on a database.
There are also rules landlords may need to follow when searching a tenancy database or discovering that an applicant is listed, including notification requirements in some states and territories.
For this reason, don't automatically reject an application solely because a tenancy database returns a result. Review the information carefully and follow the requirements that apply in your state or territory.
Need a tenancy database check? No Agent Property can arrange tenancy database checks, depending on your package or as an additional service. Follow the current instructions in MyPlace or contact our team by live chat, email or phone for information about the process and what's required.
For more information, see our How to Screen a Tenant Application and Checking References and Rental History guides.