At the end of a tenancy, a final inspection helps establish the condition of the property and whether there are any issues that need to be considered before the bond is returned.
Use the original entry condition report as your starting point and compare the property's condition at the end of the tenancy with its condition when the tenant moved in.
During the final inspection:
- Check the property against the original condition report
- Look for damage beyond fair wear and tear
- Check that the property has been left in the condition required under the tenancy agreement and applicable tenancy laws
- Record relevant issues and take photos where appropriate
- Check whether there is outstanding rent or other amounts that may lawfully be claimed
- Keep copies of reports, invoices, quotes and other relevant records
You generally cannot claim against the bond simply because something is older or shows normal wear from everyday use. Any claim should relate to an amount you're legally entitled to recover and should be supported by appropriate evidence.
If you and the tenant agree on how the bond should be distributed, follow your state or territory's bond authority process to arrange the refund.
If you disagree, don't simply retain the bond yourself. Follow the applicable bond dispute process, which may involve the bond authority, tenancy tribunal or other relevant body.
Bond refund procedures, claim requirements and timeframes vary between states and territories, so check the current requirements of the government tenancy authority where your property is located.
For more information, see our Condition Reports and Why They Matter and How to Lodge the Bond guides.